{"id":10304,"date":"2022-11-08T14:39:33","date_gmt":"2022-11-08T11:39:33","guid":{"rendered":"https:\/\/www.paytr.com\/support-center"},"modified":"2025-05-13T13:02:28","modified_gmt":"2025-05-13T10:02:28","slug":"support-center","status":"publish","type":"page","link":"https:\/\/www.paytr.com\/en\/support-center","title":{"rendered":"Support Center"},"content":{"rendered":"<section class=\"support-head\">\n    <h1 class=\"page-title\">\n        Support Center    <\/h1>\n    <div class=\"breadcrumbs\">\n        <div class=\"breadcrumbs-list\">\n            <a href='\/en\/' class='breadcrumb-item'>Homepage<\/a>\n\n            <a href=\"#\" class='breadcrumb-item'>Support Center<\/a>\n\n        <\/div>\n        <div class=\"breadcrumbs-divider\"><\/div>\n    <\/div>\n<\/section>\n\n    <section class=\"section-container\">\n        <div class=\"topics-container\">\n            <form id=\"support-search-form\" autocomplete=\"off\" action=\"\/en\/destek-merkezi\" >\n                <div class='search-form'>\n                    <img decoding=\"async\" data-src=\"\/wp-content\/uploads\/assets\/images\/search.svg\" class='search-icon lazyload' alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\">\n                    <div\n                        class=\"input-container \">\n                        <label class=\"form__label\" for='search-area'>\n                        Search Within Support Content<\/label>\n                        <input class=\"form__input\" type=\"text\" id='search-area' name=\"search\" placeholder=\"\"\n                            value=\"\" \/>\n                    <\/div>\n\n                <\/div>\n                <div id=\"search-error\">\n\n                <\/div>\n            <\/form>\n        <\/div>\n    <\/section>\n    <h2 class=\"page-subtitle\">\n        How Can We Help You?    <\/h2>\n    <!-- <\/div> -->\n            <section class=\"section-container\">\n            <div class=\"topics-container\">\n                <div class='topics-item-container'>\n                                    <\/div>\n            <\/div>\n        <\/section>\n                                            <section class=\"banner section-container\">\n\n                        <div class=\"banner__left-container\">\n                            <div class=\"banner__title\">\n                                Not sure which product to choose?                            <\/div>\n                            <p>\n                                What sets us apart isn\u2019t just our solutions\u2014it\u2019s how we deliver them.                            <\/p>\n                            <div class=\"banner__buttons-container\">\n                                <a href='#support-contact-us' class=\"button button-primary\">\n                                    More Information                                <\/a>\n                            <\/div>\n                        <\/div>\n\n                        <div class=\"banner__right-container\">\n\n                            <div class=\"banner__image-container\">\n                                <img decoding=\"async\" class=\"banner__image lazyload\"\n                                    data-src=\"https:\/\/www.paytr.com\/wp-content\/uploads\/2022\/10\/cta-image.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 579px; --smush-placeholder-aspect-ratio: 579\/389;\">\n                            <\/div>\n\n                        <\/div>\n\n                    <\/section>\n                            <section class=\"contact-us\" id=\"support-contact-us\" style='margin-top: 140px'>\n            <div class=\"flow-content\">\n\n                <h2 class=\"section-title bold center\">\n                Contact Us                    <span class=\"clr-primary-light\">.<\/span>\n                <\/h2>\n                <p class=\"sub-title center\">\n                   We are here to support you! If you can&#8217;t find answers to your questions, you can contact us at the support center!  \n                <\/p>\n            <\/div>\n            <!-- <div class=\"contact-us-form\">\n            <form action=\"\" method=\"post\" id=\"contact-form\">\n                <ul class=\"error-messages\" style='color: red;'><\/ul>\n\n                <div class=\"form-group\">\n\n                    <div class=\"input-container\">\n                        <label class=\"form__label\">\n                            Ad\u0131<\/label>\n                        <input class=\"form__input\" type=\"text\" name=\"first-name\" placeholder=\"\" \/>\n\n                    <\/div>\n\n\n                    <div class=\"input-container\">\n                        <label class=\"form__label\">\n                            Soyad\u0131<\/label>\n                        <input class=\"form__input\" type=\"text\" name=\"surname\" placeholder=\"\" \/>\n\n                    <\/div>\n\n                <\/div>\n\n                <div class=\"input-container\">\n                    <label class=\"form__label\">\n                        E-Posta<\/label>\n                <input class=\"form__input\" id=\"email\" type=\"text\" name=\"email\" placeholder=\"\" onkeypress=\"return event.charCode != 32\" onblur=\"handleLowerCaseAndConvertToTurkish()\"\/>\n\n                <\/div>\n\n\n                <div class=\"input-container\">\n                    <label class=\"form__label\">\n                        Telefon<\/label>\n                    <input class=\"form__input\" type=\"number\" name=\"tel\" placeholder=\"\" \/>\n\n                <\/div>\n\n\n\n                <div class=\"input-container input-container-textarea\">\n                    <label class=\"form__label\">\n                        Mesaj\u0131n\u0131z\u0131 Giriniz<\/label>\n                    <textarea id=\"contact-textarea\" class=\"form__input\" name=\"message\" rows=\"4\" cols=\"50\" maxlength=\"5000\"><\/textarea>\n                <\/div>\n\n                <p id=\"contact-counter\" class='textarea-counter'><\/p>\n                <div class=\"divider\"><\/div>\n                <div style=\"width: 80%\">\n\n                    <div class=\"form-item checkbox\">\n                        <label class=\"checkbox__label\">\n                            <input name=\"agreement\" id=\"telefon\" type=\"checkbox\" \/>\n                            <span class=\"checkbox__check size:medium viewType:square\"><\/span>\n                            <span class=\"label\">Girdi\u011fim ki\u015fisel verilerimin\n                                <font class=\"modal-open\">Ayd\u0131nlatma Metni<\/font> kapsam\u0131nda i\u015flenmesini kabul\n                                ediyorum.<\/span>\n                        <\/label>\n                    <\/div>\n\n                <\/div>\n                <button style=\"margin-top: 30px\" class=\"button-primary-light\">\n                    Ba\u015fvuru Yap\n                <\/button>\n            <\/form>\n        <\/div> -->\n            <div class=\"contact-us-form\">\n                <form action=\"\" method=\"post\" id=\"contact-form\">\n                    <ul class=\"error-messages\" style='color: red;'><\/ul>\n                    <div class=\"form-group\">\n                        <div class=\"input-area\">\n                            <div class=\"input-container\">\n                                <label class=\"form__label\">\n                                Name<\/label>\n                                <input class=\"form__input\" type=\"text\" name=\"first-name\" placeholder=\"\" \/>\n                            <\/div>\n                            <div id=\"name-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n                        <\/div>\n\n                        <div class=\"input-area\">\n\n                            <div class=\"input-container\">\n                                <label class=\"form__label\">\n                                Surname<\/label>\n                                <input class=\"form__input\" type=\"text\" name=\"surname\" placeholder=\"\" \/>\n                            <\/div>\n                            <div id=\"surname-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n                        <\/div>\n\n                    <\/div>\n                    <div class=\"input-area\">\n\n                        <div class=\"input-container\">\n                            <label class=\"form__label\">\n                            E-Mail<\/label>\n                            <input class=\"form__input\" id=\"email\" type=\"text\" name=\"email\" placeholder=\"\"\n                                onkeypress=\"return event.charCode != 32\" onblur=\"handleLowerCaseAndConvertToTurkish()\" \/>\n                        <\/div>\n                        <div id=\"mail-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n\n                    <\/div>\n\n                    <div class=\"input-area\">\n\n                        <div class=\"input-container\">\n                            <label class=\"form__label\">\n                            Phone<\/label>\n                            <input class=\"form__input\" type=\"number\" name=\"tel\" placeholder=\"\"\n                                onkeypress=\"return event.charCode != 32\" \/>\n                        <\/div>\n                        <div id=\"tel-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n\n                    <\/div>\n\n\n                    <div class=\"input-area\">\n\n                        <div class=\"input-container input-container-textarea\">\n                            <label class=\"form__label\">\n                            Enter Your Message<\/label>\n                            <textarea id=\"contact-textarea\" class=\"form__input\" name=\"message\" rows=\"4\" cols=\"50\"\n                                maxlength=\"5000\"><\/textarea>\n                        <\/div>\n                        <div id=\"message-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n                    <\/div>\n\n                    <p id=\"contact-counter\" class='textarea-counter'><\/p>\n                    <div class=\"divider\"><\/div>\n                    <div class=\"checkbox-start\">\n                        <div class=\"form-item checkbox\">\n                            <label class=\"checkbox__label\">\n                                <input name=\"agreement\" id=\"telefon\" type=\"checkbox\" \/>\n                                <span class=\"checkbox__check size:medium viewType:square\"><\/span>\n                                <span class=\"label\">I have read PayTR&#8217;s <font onclick=\"window.open('https:\/\/www.paytr.com\/kisisel-verilerin-korunmasi', '_blank')\">GDPR Policy<\/font> and <font class='modal-open'>Privacy Notice<\/font>.                                <\/span>\n                            <\/label>\n                        <\/div>\n                        <div id=\"agreement-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n                    <\/div>\n                    <button class=\"button button-primary-light size:large form-button\">\n                        Send                    <\/button>\n                <\/form>\n            <\/div>\n        <\/section>\n        <section class=\"section-container mobile-support-container\">\n\n\n        <\/section>\n\n\n        \n<script type=\"application\/ld+json\">\n    {\n        \"@context\": \"https:\/\/schema.org\",\n        \"@type\": \"FAQPage\",\n        \"mainEntity\": [\n                    ]\n    }\n<\/script>\n\n<div class=\"modal\">\n    <div class=\"modal__area\">\n        <button class='modal__area--close'>\n            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M18 6L6 18\" stroke=\"#0F2666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                <path d=\"M6 6L18 18\" stroke=\"#0F2666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n            <\/svg>\n        <\/button>\n        <div class=\"modal__area__content\">\n        <h3 id=\"privacy-notice\">Privacy Notice<\/h3> PayTR Payment and Electronic Money Institution Inc. (\u201cCompany\u201d) aims to provide better service to you, our users, and as part of our obligation under the Law No. 6698 on the Protection of Personal Data (\u201cLaw\u201d), as the Data Controller, and the Law No. 6493 on Payment and Securities Settlement Systems, Payment Services, and Electronic Money Institutions, the Law No. 5651 on the Regulation of Publications on the Internet and the Fight Against Crimes Committed Through These Publications, the Law No. 6563 on the Regulation of Electronic Commerce, and other related legislation; we collect and process your personal data in accordance with the laws mentioned below in order to fulfill our purposes and legal obligations. As before, these personal data will be processed and stored with the necessary security measures and for the periods prescribed by the Law, provided that they are not used outside of the purposes and scope determined by our Company, based on your explicit consent or the exceptions provided in the Law.        <\/div>\n    <\/div>\n<\/div>\n<section class=\"section-container mobile-support-container\">\n\n\n<div class='contact-info'>\n\n    <div class=\"flow-content left-part\">\n        <div class=\"fs-700 bold\">\n            Do You Need Expert Support            <span class=\"clr-primary-light\">\n                ?            <\/span>\n        <\/div>\n\n        <p>\n            You can reach us via our phone numbers.        <\/p>\n    <\/div>\n\n    <div class='flow-content right-part'>\n\n        \n            <div class=\"fs-400 bold\">\n                <span class=\"clr-primary-light\">+<\/span>\n                <a href=\"tel:908504413266\">\n                    90 850 441 32 66                <\/a>\n            <\/div>\n\n                            <p>(Weekdays between 09:00 &#8211; 22:00) <br> (Sundays between 09:00 &#8211; 18:00)  <\/p>\n            \n        \n            <div class=\"fs-400 bold\">\n                <span class=\"clr-primary-light\">+<\/span>\n                <a href=\"tel:902323350555\">\n                    90 232 335 05 55                <\/a>\n            <\/div>\n\n                            <p>(Weekdays between 09:00 &#8211; 22:00) <br> (Sundays between 09:00 &#8211; 18:00)  <\/p>\n            \n        \n    <\/div>\n\n<\/div>\n\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10304","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help and Support Center | PayTR<\/title>\n<meta name=\"description\" content=\"Find answers to your questions in the PayTR support center. 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