{"id":10308,"date":"2022-10-26T15:07:12","date_gmt":"2022-10-26T12:07:12","guid":{"rendered":"https:\/\/www.paytr.com\/contact-us"},"modified":"2026-04-29T23:39:05","modified_gmt":"2026-04-29T20:39:05","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.paytr.com\/en\/contact-us","title":{"rendered":"Contact us"},"content":{"rendered":"\n<section class=\"section-container page-header-area\">\n\n    <div class=\"flow-content\">\n        <h2 class=\"page-title\" class=\"page-title\" id=\"contact-us\">Contact us<\/h2>\n        <div class=\"page-desc\">\n                    <\/div>\n    <\/div>\n    <div class=\"breadcrumbs\">\n        <div class=\"breadcrumbs-list\">\n            <a href='\/' class='breadcrumb-item'>Homepage<\/a>\n                        <a href=\"javascript:void(0)\" style=\"pointer-events: none; cursor: default;\" class='breadcrumb-item'>Contact us<\/a>\n                            <div class=\"breadcrumbs-popover\">\n                    <p>Contact us<\/p>\n                <\/div>\n                    <\/div>\n        <div class=\"breadcrumbs-divider\"><\/div>\n    <\/div>\n<\/section><!-- <section class=\"contact-us\" style=\"margin-top: 20px !important;\">\n    <div class=\"contact-us-head flow-content\">\n        <h2 class=\"section-title bold center\" style='display: flex;'>\n            Bizimle \u0130leti\u015fime Ge\u00e7in\n            <span class=\"clr-primary-light\">.<\/span>\n        <\/h2>\n        <p class=\"sub-title center\">\n            Sizlere destek olmak i\u00e7in buraday\u0131z! Sorular\u0131n\u0131za cevap bulamad\u0131\u011f\u0131n\u0131zda\n            Yard\u0131m b\u00f6l\u00fcm\u00fcnden bize ula\u015fabilirsiniz!\n        <\/p>\n    <\/div>\n    <div class=\"contact-us-form\">\n        <form action=\"\" method=\"post\" id=\"contact-form\">\n            <ul class=\"error-messages\" style='color: red;'><\/ul>\n            <div class=\"form-group\">\n                <div class=\"input-container\">\n                    <label class=\"form__label\">\n                        Yetkili Ad\u0131<\/label>\n                    <input class=\"form__input\" type=\"text\" name=\"first-name\" placeholder=\"\"  \/>\n\n                <\/div>\n\n\n                <div class=\"input-container\">\n                    <label class=\"form__label\">\n                        Yetkili Soyad\u0131<\/label>\n                    <input class=\"form__input\" type=\"text\" name=\"surname\" placeholder=\"\"  \/>\n\n                <\/div>\n\n            <\/div>\n\n            <div class=\"input-container\">\n                <label class=\"form__label\">\n                    Yetkili E-Posta<\/label>\n                <input class=\"form__input\" type=\"text\" name=\"email\" placeholder=\"\" onkeypress=\"return event.charCode != 32\" onkeyup=\"this.value = this.value.toUpperCase();\" \/>\n\n            <\/div>\n\n\n            <div class=\"input-container\">\n                <label class=\"form__label\">\n                    Yetkili Telefon<\/label>\n                <input class=\"form__input\" type=\"number\" name=\"tel\" placeholder=\"\" onkeypress=\"return event.charCode != 32\" \/>\n\n            <\/div>\n\n\n\n            <div class=\"input-container input-container-textarea\">\n                <label class=\"form__label\">\n                    Mesaj\u0131n\u0131z\u0131 Giriniz<\/label>\n                <textarea id=\"contact-textarea\" class=\"form__input\" name=\"message\" rows=\"4\" cols=\"50\" maxlength=\"5000\"><\/textarea>\n            <\/div>\n\n            <p id=\"contact-counter\" class='textarea-counter'><\/p>\n            <div class=\"divider\"><\/div>\n            <div class=\"checkbox-start\">\n\n                <div class=\"form-item checkbox\">\n                    <label class=\"checkbox__label\">\n                        <input name=\"agreement\" id=\"agreement\" type=\"checkbox\" \/>\n                        <span class=\"checkbox__check size:medium viewType:square\"><\/span>\n                        <span class=\"label\">Girdi\u011fim ki\u015fisel verilerimin\n                            <font class=\"modal-open\">Ayd\u0131nlatma Metni<\/font> kapsam\u0131nda i\u015flenmesini kabul\n                            ediyorum.\n                        <\/span>\n                    <\/label>\n                <\/div>\n\n            <\/div>\n            <button class=\"button button-primary-light size:large form-button\">\n                Ba\u015fvuru Yap\n            <\/button>\n        <\/form>\n    <\/div>\n<\/section> -->\n    <section class=\"contact-us\" style='margin-top: 0 !important;'>\n        <div class=\"contact-us-head flow-content\">\n            <h2 class=\"section-title bold center\" style='display: flex;'>\n            Contact Us                <span class=\"clr-primary-light\">.<\/span>\n            <\/h2>\n            <p class=\"center\">\n            We are here to support you! If you can&#8217;t find answers to your questions, you can contact us at the support center!             <\/p>\n        <\/div>\n        <div class=\"contact-us-form\">\n            <form action=\"\" method=\"post\" id=\"contact-form\">\n                <ul class=\"error-messages\" style='color: red;'><\/ul>\n                <div class=\"form-group\">\n                    <div class=\"input-area\">\n                        <div class=\"input-container\">\n                            <label class=\"form__label\">\n                            Name<\/label>\n                            <input class=\"form__input\" id=\"first-name\" type=\"text\" name=\"first-name\" placeholder=\"\"  \/>\n                        <\/div>\n                        <div id=\"name-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n                    <\/div>\n\n                    <div class=\"input-area\">\n\n                        <div class=\"input-container\">\n                            <label class=\"form__label\">\n                            Surname <\/label>\n                            <input class=\"form__input\" id=\"surname\" type=\"text\" name=\"surname\" placeholder=\"\"  \/>\n                        <\/div>\n                        <div id=\"surname-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n                    <\/div>\n\n                <\/div>\n                <div class=\"input-area\">\n\n                    <div class=\"input-container\">\n                        <label class=\"form__label\">\n                        E-Mail<\/label>\n                    <input class=\"form__input\" id=\"email\" type=\"text\" name=\"email\" placeholder=\"\" onkeypress=\"return event.charCode != 32\" onblur=\"handleLowerCaseAndConvertToTurkish()\"\/>\n                    <\/div>\n                    <div id=\"mail-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n\n                <\/div>\n\n                <div class=\"input-area\">\n\n                    <div class=\"input-container\">\n                        <label class=\"form__label\">\n                        Phone<\/label>\n                        <input class=\"form__input\" id=\"tel\" type=\"number\" name=\"tel\" placeholder=\"\" onkeypress=\"return event.charCode != 32\"\/>\n                    <\/div>\n                    <div id=\"tel-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n\n                <\/div>\n                <div class=\"input-area\">\n                            <div class=\"custom-select\" style=\"border:1px solid #e1e4ec; width:100%\">\n                                       <select id=\"topic-select\" name=\"topic\" >\n                                           <option value=\"\" disabled selected hidden>Select a Topic<\/option>\n\n                                                                                            <option value=\"57\">Payment Transactions (Card &amp; Bank Transfer\/EFT)<\/option>\n                                                                                            <option value=\"54\">Wallet Transactions<\/option>\n                                                                                            <option value=\"48\">Notifications &amp; Reports<\/option>\n                                                                                            <option value=\"45\">Complaint \/ Objection \/ Suggestion \/ Appreciation<\/option>\n                                                                                            <option value=\"42\">Existing Merchant Support<\/option>\n                                                                                            <option value=\"39\">Information About PayTR Services<\/option>\n                                                                                            <option value=\"36\">Merchant Panel Access Issues<\/option>\n                                                                                            <option value=\"33\">Business Partnership &amp; Corporate Inquiries<\/option>\n                                                                                            <option value=\"30\">Application &amp; Membership<\/option>\n                                                                                            <option value=\"7\">POS \/ Bank Errors<\/option>\n                                                                                            <option value=\"8\">Technical Support \/ Software Issues<\/option>\n                                                                                            <option value=\"10\">Financial Transactions \/ Accounting<\/option>\n                                                                                            <option value=\"11\">Other<\/option>\n                                                                                    <\/select>\n                                    <\/div>\n                <\/div>\n                <div class=\"input-area\">\n                    <div class=\"custom-select\" style=\"border:1px solid #e1e4ec; width:100%\">\n                                       <select id=\"subtopic-select\" name=\"subtopic\">\n                                           <option value=\"\" disabled selected hidden>Select a Sub-Topic<\/option>\n                                        <\/select>\n                                    <\/div>\n                <\/div>\n                                    \n                <div class=\"input-area\">\n\n                    <div class=\"input-container input-container-textarea\">\n                        <label class=\"form__label\">\n                        Enter Your Message<\/label>\n                        <textarea id=\"contact-textarea\" class=\"form__input\" name=\"message\" rows=\"4\" cols=\"50\" maxlength=\"5000\"><\/textarea>\n                    <\/div>\n                    <div id=\"message-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n                <\/div>\n\n                <p id=\"contact-counter\" class='textarea-counter'><\/p>\n                <div class=\"divider\"><\/div>\n                <div class=\"checkbox-start\">\n                    <div class=\"form-item checkbox\">\n                        <label class=\"checkbox__label\">\n                            <input name=\"agreement\" id=\"agreement\" type=\"checkbox\" \/>\n                            <span class=\"checkbox__check size:medium viewType:square\"><\/span>\n                            <span class=\"label\">I have read PayTR&#8217;s <font onclick=\"window.open('https:\/\/www.paytr.com\/kisisel-verilerin-korunmasi', '_blank')\">GDPR Policy<\/font> and <font class='modal-open'>Privacy Notice<\/font>.                            <\/span>\n                        <\/label>\n                    <\/div>\n                    <div id=\"agreement-error\" style=\"color: #bb251a; margin-top: 6px; font-size: 12px;\"><\/div>\n                <\/div>\n                <button class=\"button button-primary-light size:large form-button\">\n                Send                <\/button>\n            <\/form>\n        <\/div>\n    <\/section>\n\n<script>\n    \/\/ 1. 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Men\u00fcy\u00fc kapat (Custom select yap\u0131n\u0131za g\u00f6re class ad\u0131 de\u011fi\u015febilir)\n                        customSelectedHead.click(); \n                    });\n\n                    customItemsContainer.appendChild(div);\n                });\n            } else {\n                 const div = document.createElement(\"div\");\n                 div.innerHTML = noOptionsLabel;\n                 customItemsContainer.appendChild(div);\n            }\n        }\n    });\n<\/script>\n\n\n<div class=\"modal\">\n    <div class=\"modal__area\">\n        <button class='modal__area--close'>\n            <svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M18 6L6 18\" stroke=\"#0F2666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n                <path d=\"M6 6L18 18\" stroke=\"#0F2666\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n            <\/svg>\n        <\/button>\n        <div class=\"modal__area__content\">\n        <h3 id=\"privacy-notice\">Privacy Notice<\/h3> As PayTR Payment and Electronic Money Institution Inc. (\"Company\"), we collect and process your personal data in accordance with the 6698 Personal Data Protection Law (\"Law\") and in accordance with our obligations as a Data Controller, and in compliance with the 6493 Payment and Securities Settlement Systems, Payment Services, and Electronic Money Institutions Law, the 5651 Law on Regulation of Publications Made on the Internet and Combating Crimes Committed Through These Publications, the 6563 Law on the Regulation of Electronic Commerce, and other relevant legislation. The purpose is to fulfill the legal obligations and purposes listed below. As in the past, these personal data will be processed in accordance with the given explicit consent or exceptions granted under the Law and will be used solely for the purposes and scope determined by our Company, provided that necessary security measures are taken and retained for the periods prescribed by the Law.           \n        <\/div>\n    <\/div>\n<\/div>\n<section class=\"banner section-container banner-without-image      \" style='margin-top: 140'>\n\n            <div class=\"banner__left-container\">\n            <div class=\"banner__title\">Contact Information            <\/div>\n                            <p class=\"banner__desc\">Head Office Akdeniz Mahallesi Atat\u00fcrk Caddesi NO:126\/51 Konak\/\u0130zmir <\/p>\n                                        <a href='tel:+90 232 335 05 55'  class=\"button button-primary without-image-left-button\">+90 232 335 05 55<\/a>\n                                        <a href='tel:+90 232 335 05 55' class=\"link size:small\">\n                    <span>(Weekdays and Saturday 09:00-22:00 - Sunday 09:00-18:00)<\/span>\n                    <div class=\"svg-container\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewbox=\"0 0 12 8\" fill=\"none\">\n                            <path d=\"M5.60159 6.9297C5.69529 7.0703 5.83589 7.1172 5.99999 7.1172C6.1406 7.1172 6.2813 7.0703 6.3984 6.9297L10.9453\n                                            2.3828C11.0391 2.2891 11.1094 2.1484 11.1094 1.9844C11.1094 1.8437 11.0391 1.7031 10.9453 1.5859L10.4297 1.07031C10.3125\n                                            0.97656 10.1719 0.90625 10.0312 0.90625C9.86719 0.90625 9.72655 0.95312 9.6328 1.04687L6 4.6797L2.3672 1.04687C2.25\n                                            0.95312 2.1094 0.90625 1.96879 0.90625C1.8047 0.90625 1.66409 0.976559 1.57029 1.07031L1.0547 1.5859C0.937496 1.7031\n                                            0.890595 1.8437 0.890595 1.9844C0.890595 2.1484 0.937496 2.2891 1.0547 2.3828L5.60159 6.9297Z\" fill=\"black\" \/>\n                        <\/svg>\n                    <\/div>\n                <\/a>\n                                <\/div>\n\n        <div class=\"banner__right-container\">\n\n            \n                            <a href='tel:+90 232 335 05 55' class=\"button button-primary without-image-right-button\">+90 232 335 05 55<\/a>\n                    <\/div>\n    \n<\/section><section class=\"banner section-container banner-without-image      \" style='margin-top: 140'>\n\n            <div class=\"banner__left-container\">\n            <div class=\"banner__title\">Contact Office            <\/div>\n                            <p class=\"banner__desc\">Esentepe Mah. B\u00fcy\u00fckdere Cad. Bahar Sok. No:13 River Plaza K:5 D:9 \u015ei\u015fli \/ \u0130stanbul    <\/p>\n                                                        <\/div>\n\n        <div class=\"banner__right-container\">\n\n            \n                    <\/div>\n    \n<\/section><section class=\"banner section-container banner-without-image      \" style='margin-top: 200'>\n\n            <div class=\"banner-without-image-and-text\">\n        <div class=\"banner__title\">            <\/div>\n                            <p class=\"banner__desc\" style='margin-top:20px'><b>Denetleyici merci: <\/b>T\u00fcrkiye Cumhuriyet Merkez Bankas\u0131 (TCMB)  <\/br>\u00d6deme Sistemleri ve Finansal Teknolojiler Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc T\u00fcrkiye Cumhuriyet Merkez Bankas\u0131 Hac\u0131 Bayram Mah. \u0130stiklal Cad. No:10 06050 Ulus Alt\u0131nda\u011f\/Ankara<\/p>\n                                     \n        <\/div>            \n    \n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10308","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact | PayTR<\/title>\n<meta name=\"description\" content=\"Ask your questions, contact us for cooperation opportunities or get support. 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