{"id":3275,"date":"2022-02-20T12:54:55","date_gmt":"2022-02-20T09:54:55","guid":{"rendered":"https:\/\/www.paytr.com\/blog\/?p=3275"},"modified":"2024-12-23T15:44:40","modified_gmt":"2024-12-23T12:44:40","slug":"tuketici-haklari","status":"publish","type":"post","link":"https:\/\/www.paytr.com\/en\/blog\/tuketici-haklari","title":{"rendered":"\u0130nternet Al\u0131\u015fveri\u015flerindeki T\u00fcketici Haklar\u0131n\u0131z\u0131 Ger\u00e7ekten Biliyor Musunuz?"},"content":{"rendered":"

\u0130nternetten yap\u0131lan al\u0131\u015fveri\u015flerde t\u00fcketiciler haklar\u0131n\u0131 yeterince bilmemektedir. Bilinmeyenler nedeniyle g\u00fcn\u00fcm\u00fczde \u00f6nemli bir kesim, online al\u0131\u015fveri\u015ften uzak durarak fiziki mekanlar \u00fczerinden ihtiya\u00e7lar\u0131n\u0131 gidermektedir. T\u00fcketicilerin sahip olduklar\u0131 ve 1 Kas\u0131m 2013<\/strong> tarihinde kesinle\u015fen haklar\u0131n tamam\u0131, online al\u0131\u015fveri\u015fler<\/strong> i\u00e7in de ge\u00e7erlidir. E-ticarette merak edilen t\u00fcketici haklar\u0131 ve hak ihlallerinde nas\u0131l bir yol izlenmesi gerekti\u011finin ayr\u0131nt\u0131lar\u0131n\u0131 yaz\u0131m\u0131zda detayl\u0131 olarak a\u00e7\u0131klad\u0131k.<\/p>\n

\"t\u00fcketici<\/p>\n

T\u00fcketici Hakk\u0131 Nedir?<\/h2>\n

T\u00fcketici hakk\u0131, t\u00fcketicilerin sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcn ve hizmet al\u0131m\u0131 nedeniyle sahip olduklar\u0131 kanuni d\u00fczenlemelerdir. T\u00fcketicilerin sahip oldu\u011fu haklar d\u00fczenlenen yasalar ile kanun garantisi alt\u0131na al\u0131n\u0131rken, T\u00fcketiciyi Koruma Derne\u011fi<\/strong> gibi kurum ve kurulu\u015flar da t\u00fcketicilerin korunmas\u0131 konusunda etkin m\u00fccadele s\u00fcrd\u00fcrmektedir. T\u00fcketicinin haklar\u0131 ilke 23 \u015eubat 1995 tarihli ve 4077 say\u0131l\u0131 \u201cT\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun\u201d ile yasal zemine kavu\u015fmu\u015f olup, 1 Kas\u0131m 2013 tarihli ve 6502 say\u0131l\u0131 yeni kanun eski kanunun yerine getirilerek t\u00fcketicinin haklar\u0131 ile aras\u0131ndaki engeller i\u00e7in gerekli merciler yetkilendirilmi\u015ftir.<\/p>\n

\u0130nternet Al\u0131\u015fveri\u015flerinde T\u00fcketici Haklar\u0131 Nas\u0131l Sa\u011flan\u0131r?<\/h2>\n

Online al\u0131\u015fveri\u015flerde t\u00fcketiciler, kendilerine tan\u0131mlanan haklar ile koruma alt\u0131na al\u0131nmaktad\u0131r. Bahsedilen t\u00fcketici haklar\u0131 6502 say\u0131l\u0131 \u201cT\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun<\/strong>\u201d g\u00fcvencesi alt\u0131ndad\u0131r. Kanuna y\u00f6nelik ihtilaflarda ise yetkili merciler Ticaret Bakanl\u0131\u011f\u0131 taraf\u0131ndan belirlenmekte olup hak ihlallerinde t\u00fcketici ma\u011fduriyetleri gerekli ba\u015fvurularla \u00e7\u00f6z\u00fcme kavu\u015fturulmaktad\u0131r.<\/p>\n

Ticaret Bakanl\u0131\u011f\u0131 ayr\u0131ca t\u00fcketiciler i\u00e7in g\u00fcvenli al\u0131\u015fveri\u015f noktalar\u0131 olu\u015fturmak ad\u0131na \u201cE-Ticarette G\u00fcven Damgas\u0131\u201d uygulamas\u0131na ge\u00e7mi\u015ftir. Bu uygulama ile g\u00fcven damgas\u0131 alan e-ticaret i\u015fletmelerinin g\u00fcvenli olduklar\u0131 d\u00fc\u015f\u00fcn\u00fclebilir. T\u00fcketiciler bu platformlar\u0131 tercih ederek ve kendilerine sunulan mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi<\/strong> \u015fartlar\u0131na dikkat ederek ma\u011fduriyet ya\u015fama riskini s\u0131f\u0131ra indirebilir.<\/p>\n

<\/p>\n

\u0130nternet Al\u0131\u015fveri\u015flerinde T\u00fcketici Haklar\u0131 Nelerdir?<\/h2>\n

E-Ticaret \u015firketlerinin ald\u0131\u011f\u0131 \u00f6nlemlerle t\u00fcketici haklar\u0131n\u0131n ihlali ile ilgili ya\u015fanan ma\u011fduriyetler olduk\u00e7a azald\u0131. \u00d6zellikle al\u0131\u015fveri\u015f yap\u0131lmas\u0131 i\u00e7in g\u00fcven damgas\u0131 bulunan e-ticaret sitelerinin tercih edilmesi, t\u00fcketicilerin haklar\u0131n\u0131n korundu\u011funun bir i\u015fareti olarak kabul edilebilir. T\u00fcketiciler yapacaklar\u0131 se\u00e7imlerde g\u00fcven damgas\u0131, SSL sertifikas\u0131 ve 3D Secure<\/strong> gibi detaylara dikkat etmeleri halinde internetten yapt\u0131klar\u0131 al\u0131\u015fveri\u015f i\u00e7in a\u015fa\u011f\u0131da s\u0131ralanan haklar\u0131 g\u00fcvence alt\u0131ndad\u0131r:<\/p>\n

\"internet<\/p>\n

Bilgi Edinme Hakk\u0131<\/h3>\n

T\u00fcketicinin bilgi edinme hakk\u0131, evrensel<\/strong> ge\u00e7erlili\u011fe sahiptir. \u00dclkemizde ise t\u00fcketicilerin bu haklar\u0131ndan yararlanabilmeleri i\u00e7in \u00f6n bilgilendirme formu<\/strong>ve<\/strong>mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi onay zorunlulu\u011fu<\/strong> getirilmi\u015ftir. T\u00fcketiciler yapacaklar\u0131 al\u0131\u015fveri\u015fle ilgili hak ve y\u00fck\u00fcml\u00fcl\u00fcklerini<\/strong>\u00f6\u011frenmek<\/strong> i\u00e7in kendilerinin onay\u0131na sunulan s\u00f6zle\u015fmeleri inceleyerek gerekli bilgiyi alabilirler.<\/p>\n

Cayma Hakk\u0131<\/h3>\n

T\u00fcketicilerin internetten yapt\u0131klar\u0131 al\u0131\u015fveri\u015f i\u00e7in en b\u00fcy\u00fck g\u00fcvenceleri cayma hakk\u0131d\u0131r. Cayma hakk\u0131 ile t\u00fcketiciler, herhangi bir sebep belirtmeksizin<\/strong> sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnleri 14 g\u00fcn<\/strong> i\u00e7in iade edebilirler. Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 halinde sat\u0131c\u0131, iade edilen \u00fcr\u00fcn\u00fc teslim almak ve cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131 tarihi takip eden 10 g\u00fcnl\u00fck s\u00fcre<\/strong> i\u00e7inde ald\u0131\u011f\u0131 bedeli t\u00fcketiciye iade etmek zorundad\u0131r. Cayma hakk\u0131n\u0131n kullan\u0131m\u0131 ise baz\u0131 \u00fcr\u00fcnlerde tan\u0131mlanmam\u0131\u015ft\u0131r. Yaz\u0131l\u0131m programlar\u0131, ki\u015fiye \u00f6zel \u00fcretilmi\u015f \u00fcr\u00fcnler, kitap ve dergi gibi bas\u0131l\u0131 \u00fcr\u00fcnler, m\u00fccevherat, otel hizmetleri, u\u00e7ak biletleri, \u00e7abuk bozulma riski ta\u015f\u0131yan \u00fcr\u00fcnler, i\u00e7 \u00e7ama\u015f\u0131r\u0131 ve mayo gibi hijyenik a\u00e7\u0131dan hassas \u00fcr\u00fcnler ile DVD ve CD gibi \u00e7o\u011falt\u0131lan \u00fcr\u00fcnlerde cayma hakk\u0131 kullan\u0131lamamaktad\u0131r.<\/strong><\/p>\n

Ay\u0131pl\u0131 \u00dcr\u00fcn\u00fc \u0130ade Etme Hakk\u0131<\/h3>\n

T\u00fcketicilerin teslim edilen ay\u0131pl\u0131 \u00fcr\u00fcn\u00fc iade etme haklar\u0131 bulunmaktad\u0131r. A\u00e7\u0131k ay\u0131pl\u0131 \u00fcr\u00fcnler ve gizli ay\u0131pl\u0131 \u00fcr\u00fcnler olmak \u00fczere ikiye ayr\u0131lan bu hak, internetten yap\u0131lan al\u0131\u015fveri\u015flerde ge\u00e7erlidir. A\u00e7\u0131k ay\u0131pl\u0131 \u00fcr\u00fcnler, g\u00f6zle g\u00f6r\u00fclen kusurlar\u0131 ifade etmekte olup 30 g\u00fcn i\u00e7inde t\u00fcketiciye ko\u015fulsuz iade hakk\u0131 tan\u0131r. Gizli ay\u0131pl\u0131 \u00fcr\u00fcnler ise kullan\u0131m s\u00fcresinde kar\u015f\u0131la\u015f\u0131lan kusurlar\u0131 ifade etmekte olup sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fc takip eden 2 y\u0131l boyunca t\u00fcketiciler, gizli ay\u0131p nedeniyle sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcn\u00fc iade etme hakk\u0131na sahiptirler.<\/p>\n

Garanti Belgesi<\/h3>\n

Sat\u0131n al\u0131nan sanayi \u00fcretimi mallarda t\u00fcketiciler, garanti belgesi haklar\u0131 ile garanti s\u00fcresi i\u00e7inde olu\u015fan ar\u0131za ve bozulmalara kar\u015f\u0131 servis hizmetlerinden<\/strong> yararlanabilirler. Sat\u0131c\u0131lar taraf\u0131ndan d\u00fczenlenen garanti belgeleri, m\u00fc\u015fterilere \u00fcr\u00fcnle birlikte teslim edilmek zorundad\u0131r. Teslim edilen belgede yazan s\u00fcreler i\u00e7inde olu\u015fabilecek ar\u0131zalar i\u00e7in yetkili servis, m\u00fc\u015fterilere destek vermek durumundad\u0131r. Servise b\u0131rak\u0131lan \u00fcr\u00fcnler i\u00e7in azami tamir s\u00fcresi30 g\u00fcnd\u00fcr. Bu s\u00fcrenin a\u015f\u0131lmas\u0131 halinde t\u00fcketiciler, \u00fcr\u00fcn\u00fcn yenisiyle de\u011fi\u015ftirilmesini tamir etme hakk\u0131na sahiptirler.<\/p>\n

Kargo ile Teslimatta Tan\u0131ml\u0131 Haklar<\/h3>\n

\u0130nternetten sat\u0131n al\u0131nan \u00fcr\u00fcnlerin teslimat\u0131n\u0131 ger\u00e7ekle\u015ftiren kargo \u015firketleri, teslimat s\u0131ras\u0131nda size kar\u015f\u0131 sorumluluklara sahiptir. Kargo \u015firketi g\u00f6revlileri al\u0131c\u0131lar ile hi\u00e7bir tensel temas kurmamal\u0131, maske ve eldiven gibi ki\u015fisel koruyucular kullanmal\u0131d\u0131rlar. Kargo aktarma merkezleri ile kargo ara\u00e7lar\u0131nda dezenfekte<\/strong> \u00e7al\u0131\u015fmalar\u0131n\u0131n da yap\u0131lmas\u0131 zorunlu tutulmakta olup sipari\u015f teslimi sonras\u0131nda enfekte olan t\u00fcketiciler, kargo \u015firketlerinden sorumluluklar\u0131n\u0131 yerine getirmemeleri nedeniyle \u015fikayet\u00e7i olabilirler.<\/p>\n

Haks\u0131z Fiyat Art\u0131\u015f\u0131na Kar\u015f\u0131 Korunma Hakk\u0131<\/h3>\n

Haks\u0131z ve a\u015f\u0131r\u0131 bir oranda art\u0131r\u0131lacak \u00fcr\u00fcn veya hizmet fiyatlar\u0131na kar\u015f\u0131 t\u00fcketiciler, internetten yap\u0131lan al\u0131\u015fveri\u015flerde de korunmaktad\u0131r. 31 A\u011fustos 2018 tarihli ve 30521 say\u0131l\u0131 Resmi Gazetede<\/strong> yay\u0131mlanan \u201cTicari Reklam ve Haks\u0131z Ticari Uygulamalar Y\u00f6netmeli\u011finde De\u011fi\u015fiklik Yap\u0131lmas\u0131na Dair Y\u00f6netmelik<\/strong>\u201d ile hayat\u0131m\u0131za giren yeni d\u00fczenlemede yer alan, \u201cGirdi maliyeti ve d\u00f6viz kuru art\u0131\u015f\u0131 gibi fiyat de\u011fi\u015fimlerinden etkilenmemesine ra\u011fmen bu durumlardan etkileniyormu\u015f gibi hareket ederek t\u00fcketiciye sunulan mal ve hizmetin sat\u0131\u015f fiyat\u0131nda hakl\u0131 bir gerek\u00e7e olmaks\u0131z\u0131n art\u0131\u015f yapmak.\u201d c\u00fcmlesi ile t\u00fcketiciler korunmaktad\u0131r.<\/p>\n

T\u00fcketici Hakem Heyetine Ba\u015fvuru Hakk\u0131<\/h3>\n

\u0130nternetten yap\u0131lan al\u0131\u015fveri\u015flerde t\u00fcketicilere tan\u0131mlanan haklar\u0131n ihlali ya\u015fand\u0131\u011f\u0131nda, t\u00fcketiciler haklar\u0131n\u0131 aramak i\u00e7in \u201cT\u00fcketici Hakem Heyetine Ba\u015fvuru<\/strong>\u201d hakk\u0131na sahiptirler. Yukar\u0131da s\u0131ralanan nedenlerden dolay\u0131 sat\u0131c\u0131 ile ihtilafa d\u00fc\u015fmeniz halinde, en fazla 8.480 TL <\/strong>tutar\u0131nda sat\u0131n al\u0131nan \u00fcr\u00fcn i\u00e7in T\u00fcketici Hakem Heyetine ba\u015fvuruda bulunabilirsiniz.<\/p>\n

\u0130nternet Al\u0131\u015fveri\u015flerinde Uyu\u015fmazl\u0131klarda Hangi Yasal Yollara Ba\u015fvurulur?<\/h2>\n

E-Ticarette al\u0131c\u0131 ile sat\u0131c\u0131 aras\u0131nda ya\u015fanan uyu\u015fmazl\u0131klarda izlenecek yol basittir. T\u00fcketiciler, hak ihlaline u\u011framalar\u0131 gerek\u00e7esi ile sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcn \u00fccretine g\u00f6re iki farkl\u0131 yoldan birisini tercih edecektir. T\u00fcketiciler ya\u015fad\u0131klar\u0131 ma\u011fduriyetin giderilmesi i\u00e7in yasal haklar\u0131n\u0131 T\u00fcketici Hakem Heyeti<\/strong> ya da T\u00fcketici Mahkemesi<\/strong> arac\u0131l\u0131\u011f\u0131 ile arayabilir.<\/p>\n

\"t\u00fcketici<\/p>\n

T\u00fcketici Hakem Heyeti Ba\u015fvurusu<\/h3>\n

Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn tutar\u0131 8.480 TL\u2019yi a\u015fmad\u0131\u011f\u0131<\/strong> takdirde, internet al\u0131\u015fveri\u015flerinde sat\u0131c\u0131 ile ya\u015fad\u0131\u011f\u0131n\u0131z ihtilaflar\u0131n \u00e7\u00f6z\u00fcm\u00fc i\u00e7in t\u00fcketici hakem heyetine ba\u015fvurabilirsiniz. T\u00fcketici hakem heyetine ula\u015ft\u0131r\u0131lan \u015fikayetler incelenir ve firmalar denetlenir. Var\u0131lan sonu\u00e7 do\u011frultusunda t\u00fcketici hakl\u0131 bulunursa sat\u0131c\u0131lar, kendilerine ula\u015ft\u0131r\u0131lan hakem heyeti karar\u0131na uyarak t\u00fcketicinin ma\u011fduriyetini gidermekle y\u00fck\u00fcml\u00fcd\u00fcr. T\u00fcketici hakem heyetlerine ba\u015fvuru i\u00e7in ba\u011fl\u0131 olunan il\u00e7e kaymakaml\u0131klara m\u00fcracaat edilebilece\u011fi gibi e-devlet \u00fczerinden online m\u00fcracaat yolu a\u00e7\u0131kt\u0131r. E-Devlet\u2019ten t\u00fcketici hakem heyeti ba\u015fvurusu i\u00e7in https:\/\/www.turkiye.gov.tr\/tuketici-sikayeti-uygulamasi<\/a> linkini kullanarak i\u015fleminizi ger\u00e7ekle\u015ftirebilirsiniz.<\/p>\n

T\u00fcketici Mahkemesi Ba\u015fvurusu<\/h3>\n

Sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn 8.480 TL\u2019yi a\u015ft\u0131\u011f\u0131<\/strong> durumlarda sat\u0131c\u0131 ile m\u00fc\u015fteri aras\u0131ndaki ihtilaflar, t\u00fcketici mahkemelerinde sonu\u00e7land\u0131r\u0131l\u0131r. T\u00fcketici mahkemelerine ba\u015fvurular \u015fahsen<\/strong> ya da avukat arac\u0131l\u0131\u011f\u0131<\/strong> ile iletilebilmektedir.<\/p>\n

Not: <\/strong>Bu yaz\u0131daki kanun\/y\u00f6netmeliklerle ilgili bilgiler, fiyat\/\u00fccret, tarih, s\u00fcre vb. di\u011fer verilere dayal\u0131 bilgiler yaz\u0131n\u0131n yay\u0131nland\u0131\u011f\u0131 tarihte ilgili platform, kurulu\u015f vb. web sitelerinden al\u0131nm\u0131\u015ft\u0131r. Zamana ba\u011fl\u0131 de\u011fi\u015fiklik g\u00f6sterebilir.<\/p>\n

2 Saatte PayTR’l\u0131 Olun!<\/strong>
\nPayTR Sanal Pos’a Hemen Ba\u015fvurun<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u0130nternetten yap\u0131lan al\u0131\u015fveri\u015flerde t\u00fcketiciler haklar\u0131n\u0131 yeterince bilmemektedir. Bilinmeyenler nedeniyle g\u00fcn\u00fcm\u00fczde \u00f6nemli bir kesim, online al\u0131\u015fveri\u015ften uzak durarak fiziki mekanlar \u00fczerinden ihtiya\u00e7lar\u0131n\u0131 gidermektedir. T\u00fcketicilerin sahip olduklar\u0131 ve 1 Kas\u0131m 2013 tarihinde kesinle\u015fen haklar\u0131n tamam\u0131, online al\u0131\u015fveri\u015fler i\u00e7in de ge\u00e7erlidir. E-ticarette merak edilen t\u00fcketici haklar\u0131 ve hak ihlallerinde nas\u0131l bir yol izlenmesi gerekti\u011finin ayr\u0131nt\u0131lar\u0131n\u0131 yaz\u0131m\u0131zda detayl\u0131 olarak […]<\/p>\n","protected":false},"author":1,"featured_media":10482,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-3275","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ipuclari"],"acf":[],"yoast_head":"\n\u0130nternet Al\u0131\u015fveri\u015flerindeki T\u00fcketici Haklar\u0131n\u0131z\u0131 Ger\u00e7ekten Biliyor Musunuz? | PayTR<\/title>\n<meta name=\"description\" content=\"T\u00fcketici haklar\u0131na dair her \u015feyi \u00f6\u011frenin! 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