Payment Security

PayTR Virtual POS and payment solutions are not just a payment/collection tool. With its advanced PCI DSS compliant technical infrastructure and experienced personnel in the field, PayTR ensures both the payment security of stores and the card security of store customers. Thus, store (website) owners using PayTR do not have to spend on creating infrastructure or additional personnel for security.

Fraud Prevention

In online payments, fraud is a matter that needs to be handled professionally. As the most established organization in the field, we keep rights holders safe with our special applications that are far above the standards in the field of fraud. The PayTR infrastructure is developed with numerous filters against fraud on an industry basis. Additionally, payments are monitored by fraud monitoring personnel, and transactions are not approved in suspicious cases.

Card Security

PayTR has taken all necessary measures for your customers to make payments in a secure environment with its SSL certified payment page and PCI-DSS compliance. Thus, PayTR reduces your customers’ concerns about making payments and increases your payment conversion rate.

PayTR Payment and Electronic Money Institution Inc. User Security Declaration

Attention Users; As is known, the internet is an environment where, even with some technical measures taken, individuals may occasionally encounter malicious cyber attacks or assaults due to its nature, and it is never possible to reduce such risks to zero. In this context, internet users always face the possibility of unauthorized transactions being conducted in their name, encountering misleading content, suffering from actions such as fraud and deception, having their devices infected with viruses, having confidential information such as passwords and user information captured, used, or disclosed as a result of cyber attacks. Our company strives to minimize the aforementioned risks and especially to prevent unauthorized transactions by utilizing all the possibilities provided by technology and taking necessary measures, conducting periodic checks on the security of its systems. However, in addition to the measures taken by our company, it is crucial for you, our users, to act consciously and take necessary individual precautions in transactions conducted over the internet to avoid the risks mentioned above. In this regard, it is particularly important for you to pay attention to the following points to mitigate the risks that may arise in connection with the services provided by our company:

• For your electronic money loading transactions, use the www.paytr.com website or the mobile application or platforms provided by our company.
• You can track your transaction and balance information on the www.paytr.com website.
• Receipts for your transactions will be sent to your registered email address or contact address in our system upon your request.
• The green lock icon in your browser’s address bar indicates that the site belongs to Paytr Payment and Electronic Money Institution Inc. and that you can use the internet address securely. In this context, always check if the green lock icon is visible in the address bar when accessing our website and performing transactions through our site; if this icon is not present, cancel your transaction and immediately report the situation by sending an email to tekops@paytr.com or by calling our call center at +90 232 335 05 55.
• Unless communicated by our company, do not trust links or content that appear on other websites, emails, or SMS messages claiming to provide a connection to our company’s website or mobile applications. Do not use these links for access; make sure to access directly through our website or mobile applications.
• If you want to access your account through our website, a one-time SMS password will be sent to your phone for access. If you experience any issues receiving the SMS password on your mobile phone, immediately report the situation by sending an email to tekops@paytr.com, calling our call center at +90 232 335 05 55, or filling out the contact form on our website.
• You must protect and keep your account number, user information, and password confidential; this responsibility lies entirely with you. Paytr Payment and Electronic Money Institution Inc. is not responsible for any damages or losses that may arise from the use of this information by third parties. The rights and responsibilities you have as a user are clearly stated in the framework agreement you signed with our company. In this context, always act with awareness of the responsibilities assigned to you by the relevant agreement when making use of our services.
• Do not carry your account information and/or password written in your wallet or bag. Take measures to ensure that only you can access the physical or electronic environments where you store this information. Memorize this information and do not store documents containing account and/or password information in places accessible to others, and do not share this information with third parties.
• To avoid being exposed to fraud attempts, do not share your account information and/or password with anyone, including company personnel. If you suspect that you have been a victim of fraud, report the situation immediately by sending an email to tekops@paytr.com or calling our call center at +90 232 335 05 55.
• Ensure that the password you use is strong and difficult to guess or access. In this context, do not set your account information and/or password in a way that includes elements related to your identity or personal information that is known or easily accessible by everyone.
• When logging in, be aware of people who may be watching your keyboard or screen; make sure to enter your account information and/or password in a way that prevents those around you from seeing this information.
• Our company never sends emails or SMS messages asking for customers’ passwords, requesting personal information, or asking for updates unless such a request has been made by you. If you receive such a notification, do not share your information and report the situation to us by sending an email to tekops@paytr.com or calling our call center at +90 232 335 05 55.
• Pay attention to comply with any instructions communicated verbally or in writing by our company regarding your security and privacy.
• Periodically update your internet browser and do so whenever necessary.
• Ensure that you are using the latest version of the mobile applications provided by our company.
• Ensure that antivirus systems and/or firewalls are actively used on your devices.
• If your phone or SIM card used for sending SMS passwords is lost, stolen, or taken by force, you must report the situation immediately by sending an email to tekops@paytr.com or calling our call center at +90 232 335 05 55.
• You can report your complaints regarding service disruptions by calling our call center at +90 232 335 05 55 or through the Contact Us section on the www.paytr.com website.
• You can access information, interruptions, announcements, and warnings related to the services provided through the www.paytr.com website or the store panel allocated for your use by our company, or by calling our call center at +90 232 335 05 55.
• Do not trust information received through any channel other than our website www.paytr.com or our call center at +90 232 335 05 55.
• In notifications sent by our company, check for the presence of information that verifies our company’s identity.
• Remember that our company will not ask for your personal information such as username and password to participate in any campaign.